We already use AgentOS. Will Purple Pepper replace it or fight with it?

Purple Pepper is built to work alongside AgentOS, not against it. A two-way sync keeps core records — tenancies, landlord details, compliance certificates, and tenancy agreements — consistent across both platforms. When a holding deposit is paid, Purple Pepper pushes the let-agreed status to AgentOS and flips the property off portals automatically. Compliance documents (gas safety, EPC, EICR) can be pulled directly from AgentOS, and any missing certificates surface as a visible warning rather than a silent gap. Tenancies created in Purple Pepper sync back into AgentOS so neither system becomes stale.

How does the e-signing workflow actually work — do tenants need to download an app?

No download required. Purple Pepper generates a single web page containing all transaction documents — tenancy agreement or occupation contract, compliance pack, prescribed information, and deposit certificates — accessible via a secure link on any phone, tablet, or desktop. Signing happens in three stages: the tenancy or occupation contract first, then the pre-move-in compliance pack, then the post-move-in deposit declaration. You can configure parallel signing (any party, any time) or sequential signing (all tenants before landlord). A colour-coded status indicator shows exactly which party the envelope is currently waiting on. If a tenant loses the email or it lands in spam, a one-click resend is available at every stage without cancelling existing signatures. The system also produces a date- and time-stamped proof-of-service record showing when documents were sent and opened, usable as court evidence even where a tenant has not yet signed.

What happens between offer acceptance and a tenant moving in — how much manual data entry is involved?

Very little. Once an offer is accepted, a single button launches the five-stage tenancy setup wizard with applicant names, emails, employment status, and joint applicant details already filled in from the offer submission. The wizard takes agents through property and dates, rent and deposit calculations (with legally correct deposit caps enforced by country — England, Wales, Scotland, or Northern Ireland), tenants and guarantors, cost breakdown and holding deposit, and the draft tenancy agreement. Default to-do checklists defined in your company settings are applied automatically to every new tenancy, so nothing gets missed. Automated welcome emails go to all tenants on completion, and the tenant portal opens immediately with their assigned tasks ready to action. If a tenancy was originally managed outside Purple Pepper, a legacy onboarding path lets you bring it in and run it through the same renewal workflow as any platform-native tenancy.

How does Purple Pepper handle renewals before they become a crisis?

The renewals pipeline tracks every tenancy against its end date and fires automated, agency-branded email notifications to both landlord and tenant at 90 days and again at 7 days before expiry. These link directly into the respective portals so both parties can act without calling the office. On the agent side, the renewals dashboard buckets every tenancy into seven states — Decision Required, Renewal In Progress, Renewal Confirmed, Renewed, Set To End, Ended, and Action Required — so the queue requiring attention is always visible at a glance. Agents can action a new fixed-term renewal, continue as periodic, or formally end the tenancy directly from the tenancy overview. If a decision date passes without action, the tenancy is automatically flagged Action Required and the responsible agent receives an alert.

How is client data protected and what compliance infrastructure is built in?

Landlord bank details and applicant personal data — including national insurance numbers, dates of birth, and income figures — are encrypted at rest using AES-256-GCM. Every mutation across the platform is captured in a tamper-evident audit log recording who did what, from which device, and when — queryable by tenancy, by user, or across the full company account. Security headers including HSTS, Content Security Policy, X-Frame-Options, and X-Content-Type-Options are enforced at the infrastructure level. Failed authentication and authorisation events are logged rather than silently dropped. For GDPR obligations, Purple Pepper provides a publicly accessible Privacy Policy, a Subject Access Request form routed to a designated DPO, and a data retention mechanism that flags records due for deletion per a defined retention schedule. AML and identity checks are handled through Blinc-UK's browser-based flow — no app download needed for applicants — with results stored against a full audit trail. Before completing a renewal, a sanctions match score drawn from UK government registers (OFSI and UKSL) is surfaced for both tenant and landlord.

We run multiple branches under one agency — can Purple Pepper handle that without siloing everything?

Yes. Multi-branch operation is a first-class feature. Each branch has its own name, address, and assigned users. Properties, tenancies, and offers are scoped to the branch they belong to, so a branch agent only sees their own workload. Managers with cross-branch access see a consolidated portfolio view across the whole company. Branch assignment is managed in Company Settings, and where applicable users can be assigned across more than one branch. Per-branch branding overrides mean each branch can present its own identity to tenants and landlords through the portal without requiring a separate company account.

[ INTEGRATIONS / CONNECTED STACK ]

Your agency's tools, finally talking to each other

Purple Pepper plugs into the systems UK letting agents already use — AgentOS, Blinc-UK, Calmony Pay, Flat Fair, The Depository, inventory providers — so data moves automatically and your negotiators stop rekeying the same details four times.

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[ CORE-01 / AGENTOS ]

AgentOS: the two-way sync your agency runs on

Purple Pepper connects to AgentOS via the CoreApi OAuth connection. Properties, landlords, tenancies, compliance certificates and tenant details stay in sync in both directions — automatically.

Activity feed showing AgentOS sync events in real time

Property and landlord pull Listings, landlord contacts and property details are pulled from AgentOS automatically — no duplicate entry.
Holding deposit pushes Let Agreed When a holding fee is paid, Purple Pepper pushes Let Agreed status back to AgentOS so the property comes off portals immediately and tenant details sync across.

[ PAY-01 / PAYMENTS ]

Payment collection that updates the tenancy record itself

Holding deposits, move-in balances, renewal fees and one-off custom charges are collected through Calmony Pay (Pay by Bank and card). Webhooks update the task status in real time — your dashboard reflects payment the moment it lands.

Calmony Pay

Pay by Bank (open banking) and card. Configurable card payment limits per agency. Real-time webhook on completion — task closes automatically.

Flat Fair (Zero Deposit)

API connection to Flat Fair triggers tenant deposit choice, collection and TDS protection automatically. No rekeying between systems.

[ ESIGN-01 / DOCUMENTS ]

E-signing and document hub: built in, not bolted on

Signable powers the eSigning pipeline — tenancy agreements, compliance packs, deposit declarations. Multi-party, ordered signing. Webhooks update the tenancy record on each signature event.

Three-stage signing flow Agreement then pre-move-in compliance pack then post-move-in deposit declaration.

[ AML-01 / IDENTITY & REFERENCING ]

Blinc-UK: AML checks, referencing and rent guarantee in one connection

AML identity check dashboard showing applicant verification status

[ INV-01 / INVENTORY ]

Inventory providers — pick your supplier, not your software

Agents choose and configure their inventory supplier from Company Settings. Inventories sync into the move-in workflow, supporting a two-week tenant signing period.

Inventory Hive

First live integration — API-connected and enabled.

No Letting Go

Integration scaffolding built and ready to activate.

[ REF-01 / REFERENCING ]

Referencing: your supplier, your choice

The referencing section has a dedicated settings area. The default supplier is AgentOS. Agents can switch per tenancy or change the account default. Integration scaffolding is in place for additional suppliers.

AgentOS

Default supplier. API-connected, results sync back automatically.

Blinc-UK

Live API. Built and enabled — test supplier for first rollout.

[ COMP-01 / COMPLIANCE ]

Compliance certificates move without being asked

Upload a renewed Gas Safety, EPC or EICR — the platform automatically distributes it to every active tenant on that property and logs the send. No manual follow-up. Full audit trail.

AgentOS certificate pull Standard compliance documents fetched from AgentOS. Missing certificates display a dashboard warning.

AGENTOS-SYNCProperty MP-2041 updated — landlord contact synced0s

CALMONY-PAYHolding deposit received — tenancy PP-0892 task closed2s

SIGNABLETenancy agreement signed — Tenant 1 of 2 complete5s

BLINC-AMLIdentity check passed — applicant J. Morris verified9s

FLAT-FAIRZero deposit selected — TDS protection triggered automatically14s

COMPLIANCE-SCANEPC expiring in 28 days — agent notified, PP-113418s

INVENTORY-HIVEMove-in report received — synced to tenancy PP-077123s

THE-DEPOSITORYTenancy agreement and inventory pushed on signing27s

AGENTOS-SYNCProperty MP-2041 updated — landlord contact synced0s

CALMONY-PAYHolding deposit received — tenancy PP-0892 task closed2s

SIGNABLETenancy agreement signed — Tenant 1 of 2 complete5s

BLINC-AMLIdentity check passed — applicant J. Morris verified9s

FLAT-FAIRZero deposit selected — TDS protection triggered automatically14s

COMPLIANCE-SCANEPC expiring in 28 days — agent notified, PP-113418s

INVENTORY-HIVEMove-in report received — synced to tenancy PP-077123s

THE-DEPOSITORYTenancy agreement and inventory pushed on signing27s

AGENTOS-SYNCProperty MP-2041 updated — landlord contact synced0s

CALMONY-PAYHolding deposit received — tenancy PP-0892 task closed2s

SIGNABLETenancy agreement signed — Tenant 1 of 2 complete5s

BLINC-AMLIdentity check passed — applicant J. Morris verified9s

FLAT-FAIRZero deposit selected — TDS protection triggered automatically14s

COMPLIANCE-SCANEPC expiring in 28 days — agent notified, PP-113418s

INVENTORY-HIVEMove-in report received — synced to tenancy PP-077123s

THE-DEPOSITORYTenancy agreement and inventory pushed on signing27s

AGENTOS-SYNCProperty MP-2041 updated — landlord contact synced0s

CALMONY-PAYHolding deposit received — tenancy PP-0892 task closed2s

SIGNABLETenancy agreement signed — Tenant 1 of 2 complete5s

BLINC-AMLIdentity check passed — applicant J. Morris verified9s

FLAT-FAIRZero deposit selected — TDS protection triggered automatically14s

COMPLIANCE-SCANEPC expiring in 28 days — agent notified, PP-113418s

INVENTORY-HIVEMove-in report received — synced to tenancy PP-077123s

THE-DEPOSITORYTenancy agreement and inventory pushed on signing27s

[ PORTAL-01 / TENANT & LANDLORD ]

Branded portals your tenants and landlords actually use

Every tenant and landlord gets a white-labelled portal carrying your agency's logo and colours — provisioned automatically when a tenancy is created, accessible from any device, no app download required.

TENANT PORTAL

Tasks, documents and signing — one link

Tenants sign cost breakdowns, pay holding deposits, sign tenancy agreements and download compliance documents — all from a secure link sent automatically at tenancy creation. Notification preferences respect opt-out settings.

LANDLORD PORTAL

Offer approvals, certificates and instant messaging

Landlords review offers, access compliance certificates, action document tasks and message agents through the portal. Access is provisioned per tenancy from the agent's workflow — no separate account setup needed.

[ NOTIFY-01 / COMMS ]

Email and SMS that fire themselves

The Inngest-backed notification pipeline dispatches agency-branded emails and SMS messages to tenants at every key tenancy milestone — welcome, task assignment, compliance update, renewal notice. Agents don't chase; the system does.

Welcome email on tenancy creation Sent automatically to all tenants.
Task notifications Email and SMS when a new task is assigned to a tenant.
Compliance document updates Auto-dispatched when a certificate is renewed.

[ LEGIS-01 / JURISDICTION ]

England and Wales jurisdiction support — built in

The tenancy type selector offers Assured Shorthold Tenancy and Assured Periodic Tenancy for England, and Occupation Contract under the Renting Homes (Wales) Act 2016 for Welsh properties. Deposit caps are enforced by country. Holding deposit calculations use the correct weekly-rent formula per jurisdiction.

England

AST and Assured Periodic Tenancy. 5-weeks deposit cap enforced. Holding deposit = (rent x 12) / 52. Renters' Rights Bill progress tracked with milestone alerts.

Wales

Occupation Contract under Renting Homes (Wales) Act 2016. 5-weeks deposit cap. Holding deposit = rent / 4.35. Welsh-specific documents generated automatically.

Questions about your specific stack?

Ready to connect your agency's stack?

Book a 30-minute demo and we'll walk through exactly how Purple Pepper connects to the tools you're already running — AgentOS, your referencing supplier, inventory provider and more.

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Your agency's tools, finally talking to each other

AgentOS: the two-way sync your agency runs on